Refund & Returns

We want you to be happy with your order. If something isn't right, here's exactly how returns, exchanges and refunds work. By placing an order with ISSUE 404 you agree to the terms below.

Return eligibility

You may request a return within 14 days of receiving your order, provided the item is in its original packaging. Once your return is approved, please ship it back to us within 7 days.

We inspect every returned item on arrival. Items that come back worn, washed, altered, or stained (including deodorant, makeup or fragrance marks) may be refused or issued a partial refund.

Items we can't accept

The following are final sale and cannot be returned or refunded unless they arrive faulty:

• Items marked "Final Sale" or "Clearance" at checkout
• Gift cards
• Any item returned outside the 14-day window or without an approved return request

How to start a return

Email studio404.apparel@gmail.com or message us on WhatsApp at +60 16-553 0367 with:

• Your order number (e.g. ISS-1234)
• The item(s) you'd like to return
• The reason for the return

We'll reply with return instructions and the return address. Please don't ship anything back before your return is approved — unapproved returns may not be processed.

Return shipping

Change of mind / wrong size: you cover the cost of return shipping. We recommend a tracked service, as we can't be responsible for returns lost in transit.

Faulty, damaged or incorrect items: we cover the return shipping (see below). Original shipping charges are non-refundable except where an item arrived faulty or incorrect.

Refunds

Once we receive and inspect your return, we'll email you to confirm it's approved. Approved refunds are issued to your original payment method via our payment provider (Billplz).

Please allow 7–14 business days after approval for the refund to be processed. Your bank or card issuer may take additional days to reflect it in your account.

Exchanges

Need a different size? Exchanges are subject to stock availability. The fastest way is usually to return your item for a refund and place a new order for the size you want. If the size you need is sold out, we'll issue a refund instead.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, or you received the wrong product, please contact us within 7 days of delivery with your order number and clear photos of the issue.

We'll make it right — a free replacement (subject to stock) or a full refund including shipping. We'll also cover any return shipping costs for faulty or incorrect items.

Order cancellations & changes

Need to cancel or change an order? Contact us as soon as possible. We can usually amend or cancel before the order has been dispatched. Once an order has shipped, it falls under the standard return process above.

Lost or delayed parcels

If your tracking shows no movement or your parcel seems lost, reach out and we'll investigate with the courier. We can't issue refunds or replacements for parcels marked "delivered" to the address you provided, so please double-check your shipping details at checkout.

International orders

We're based in Malaysia and ship worldwide. For international returns:

• You are responsible for return shipping costs and any customs charges on the return.
• Any duties, taxes or customs fees paid on your original order are non-refundable, as these are collected by your local authorities, not by us.
• Refunds are issued in the original transaction currency (MYR); your bank sets the conversion rate on refunds.

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